Safety Culture in Our Hospitals

Establishing a culture of patient safety is a priority for all organizations providing healthcare services.

In our hospitals, patient safety is part of the organizational culture. A management approach that is far from punitive and accusatory approaches, supports open communication and encourages employees has been adopted. An environment of mutual trust has been created for all our employees to talk freely about safety issues and how to solve them. Our employees are supported to create a transparent care environment where they can openly express their concerns about patient safety.
Processes and systems are designed to prevent human error in order to prevent unwanted patient-related incidents from occurring.
A systematic program is implemented to sustain and continuously improve the patient safety culture in our hospitals. In this context, trainings are organized to raise awareness on patient safety, surveys are conducted to measure employees' perception of safety culture, and practices are carried out to encourage employees to report errors.  Reported errors are first comprehensively analyzed, root causes are examined and improvements are made to prevent recurrence.

The Role of Our Leaders for Sustainability of Patient Safety Culture

• Provides support for the necessary work to ensure that patient safety is the priority of the organization
• Support and empower employees 
• Engage their teams in processes to develop a system of consistent rules across the organization and ensure continuous awareness
• They encourage employees to report errors.
• They adopt transparency for error reporting, a systematic and fair approach to prevent medical errors and honesty as basic principles and guide their teams accordingly.
• Ensure that providing safe healthcare services is seen as a never-ending endeavor in the organization